Legal
Privacy Policy
Information on how website inquiry data and communication details may be handled.
Data Protection
Privacy and business communication
This Privacy Policy explains in general terms how personal information may be processed when visitors use this website, contact the company or submit inquiries through the available forms.
Silkway Portal Enterprise Limited respects the privacy of website users, business contacts, importers, distributors, manufacturers and other professional parties who communicate through this website.
Information that may be collected
When visitors use the contact form, request form or inquiry popup, the website may collect information such as full name, email address, company name, phone number, country, product interest, subject line and message content.
This information is voluntarily provided by the user and is used only in connection with business communication, inquiry handling and the evaluation of potential cooperation or supply requirements.
Purpose of data processing
Information submitted through this website may be processed for the purpose of answering inquiries, reviewing product requests, discussing packaging options, evaluating logistics requirements and maintaining commercial communication with interested business contacts.
Data may also be used for internal administrative follow-up related to ongoing supply discussions, documentation requests or professional contact history.
Data sharing and confidentiality
Personal and business communication data is not intended for public disclosure. Information may only be accessed internally by authorized persons or shared where necessary for the management of business communication, logistics discussion or related operational purposes.
The company does not present inquiry data publicly and aims to handle submitted information with appropriate commercial discretion.
Technical and website-related information
As with most websites, certain technical information may be recorded automatically, such as IP-related request information, browser details, user-agent strings, timestamps and other system data required for security, spam protection and technical website operation.
Such data is used for operational, security and technical purposes and not for unrelated public profiling.
Retention and contact requests
Inquiry information may be retained for as long as reasonably necessary to process requests, maintain business communication records and support ongoing or repeated B2B contact.
If you have a question regarding privacy-related communication through this website, you may contact the company directly using the official contact details provided on the Contact page.
